Frequently Asked Questions

MOVE TO KIRKLAND UPDATE:

We are now open for in-store shopping Thursday through Sunday from 12 PM to 4 PM.  We will be extending open store hours as soon as possible!

Can I bring in my own containers to fill with bulk at this time?!

Our new space is still under construction so we are limited on what products we can sell from bulk.  We currently cannot handle any food products until our kitchen is complete and we have proper dishwashing capabilities.  All of our remaining food inventory has been pre-packed in compostable bags and glass jars for easy shopping until we can open up our full bulk selection.  We CAN fill your containers with home care and personal care bulk products such as soaps.  This excludes tooth powders and tooth tabs as we want to handle those with the same care that we handle food products.  

The online store is always open for in-store pickup and shipping orders.

Delivery is temporarily suspended due to low demand.  We are able to make exceptions for large bulk orders.  If there is something you are looking for that is not on the website, please let us know at info@scoopmarketplace.com and we will try to accommodate. 

Why do I need a passcode to access the Large Quantity Bulk items?

Access to ordering from our Large Quantity Bulk is now one of the many perks of our exciting new membership programs.  Click here to learn more about our Scoop Memberships.  

What are Scoop's COVID-19 policies?

Our team will fill all containers for you, using a clean scoop and funnel, each time, as a barrier.

Face coverings are required.

Our team sanitizes their hands, funnels and scoops between each customer.  We sanitize all surfaces often throughout the work day.

When can I pickup my online order?

While we are preparing our new store, we will be open for pickups at our Kirkland location from 12 PM to 4 PM; Thursday through Sunday of each week. Please wait until you receive the email confirming that your order is ready for pickup before driving to the shop.

Do you deliver?

Our delivery service has gone through several adjustments to meet our community’s changing needs in a sustainable way during this time.  Delivery is temporarily suspended due to low demand.  We are able to make exceptions for large bulk orders.  If you are interested in making delivery arrangement, please send us an email.

*** Please note that, we have a small shop and a small staff.  Please understand that we may not be unable to prepare orders in time for same day or next day pickup or delivery, depending on the order and what time it is placed.

Do you ship?

Yes!  We do have carbon neutral shipping!  There are some larger quantity bulk items that are only available for pickup and delivery due to weight limit. 

How are your online shop products packaged?

We now have a variety of smaller quantities available that are pre-packaged in either compostable bags or glass jars. Please note that the tin ties on the tops of the bags do need to be removed before disposing of in a commercial composting receptacle (King County).

What shipping materials do you use?

We are currently reusing any boxes and packing materials that collect in the shop from product shipments. We are also using paper tape to seal boxes. We will reuse what we can find and hope to purchase very few new materials. 

Many other shops advertise about their plastic-free shipments, but if we are able to find some second-hand plastic packing materials, we will definitely use them. It is more important to us to use what we have than to completely avoid plastic just on principle. 

We will try to always include a note letting you know how the shipping materials should be disposed of.

Can't find a product you are looking for?  Or, are you interested in placing a special order?

If there is a product you would like to see added to our shop and/or the online store, or a custom quantity you are hoping to order, please reach out to us and we will see if we can accommodate your need.

Still have questions? Please send us an email at info@scoopmarketplace.com